For Support Coordinators
Partner with a provider your clients can trust
We make your job easier with fast response times, reliable support workers, transparent pricing, and regular communication. When you refer to Lapis, you're setting your clients up for success.
Why Coordinators Choose Lapis
We make referrals simple and stress-free
As a support coordinator, you need providers you can rely on—providers who respond quickly, communicate clearly, and actually deliver what they promise. That's exactly what we do.
We've built our processes around what coordinators tell us matters most: speed, transparency, and consistent quality. No surprises, no excuses, no chasing us for updates.
When you refer a client to Lapis, here's what you can expect:
Fast Response Times
Referrals processed within 48 hours. We acknowledge receipt same day and get back to you with availability within 2 business days.
Regular Communication
Monthly progress reports as standard. Plus ad-hoc updates when there's something important you need to know. No chasing required.
Reliable Support Workers
Qualified, screened, and consistent. Your clients get matched workers who show up on time and deliver quality support.
Transparent Pricing
NDIS price guide rates, clearly stated. No hidden fees, no surprise invoices, no "administrative charges" that appear later.
Quick Agreements
Service agreements sent within 24 hours. Plain English, all terms clear, ready for participant signature.
Direct Contact
No call centers. You get a direct contact who knows your clients and responds to queries within 4 business hours.
Our Process
How referrals work
Simple, fast, and designed to minimize your admin burden.
You Refer
Email us the referral with client name, contact details, NDIS number, and service requirements. We acknowledge receipt same day.
We Contact
Within 48 hours, we contact the participant directly to arrange a consultation. We keep you CC'd on all communication.
Agreement & Match
Service agreement sent within 24 hours. Participant meets their support worker before services begin. We notify you when support starts.
Ongoing Updates
Monthly progress reports sent automatically. Plus immediate notification of any issues, changes, or concerns that need your attention.
Prefer a phone briefing? Call us to discuss the referral before submitting. We're happy to talk through complex cases or answer questions about fit.
What You Get
Support for support coordinators
We know your job is to make sure your clients get quality support. Here's how we help you do that.
Common Questions
Coordinator FAQ
What information do you need for a referral?
Participant name, contact details, NDIS number, plan management type, service requirements, and any specific needs or preferences (e.g., cultural background, language, gender preference for worker). That's it.
Can you accommodate complex behavioral support needs?
Yes, provided we have adequate notice and the participant's plan includes appropriate funding. We work with behavior support practitioners and follow all PBS plans.
What's your worker-to-participant ratio?
We intentionally keep caseloads low—each support worker has no more than 8-10 regular clients. This ensures consistency and quality.
Do you cover all service areas?
We operate across all Australian states. Metro areas have immediate availability. Regional areas may require 5-7 days notice depending on location.
How do you handle worker absences?
We notify you and the participant as soon as we're aware. Replacement worker arranged where possible. If service can't be delivered, we communicate immediately—no silent cancellations.
What if the participant isn't satisfied?
We address concerns immediately. If it's a worker mismatch, we re-match. If it's a service issue, we fix it. You're updated on all resolution steps. Participant satisfaction is non-negotiable.
Do you provide detailed invoices?
Yes. All invoices itemize services by date, time, support worker, and service type. Easy to reconcile against plan budgets. Sent to plan manager or participant as specified.
Can coordinators observe service delivery?
Absolutely, with participant consent. We welcome coordinator check-ins and joint reviews. Transparency builds trust.
Get Started
Ready to refer a client?
Referral Methods
Email (Preferred):
Send referral details to info@lapiscare.com.au
Subject line: "Coordinator Referral - [Participant Name]"
Phone:
Call +61 (0) 421 207 998 to discuss the referral before submitting.
Online Form:
Complete our coordinator referral form with participant details.
What Happens Next?
- Same-day acknowledgment of referral receipt
- Participant contacted within 48 hours
- You're CC'd on all participant communication
- Service agreement sent within 24 hours of consultation
- You're notified when support commences
- Monthly reports delivered automatically
Coordinator Contact Information
48-hour participant contact
All services registered
Partner with a provider that makes your job easier
Fast responses, transparent communication, reliable support. Refer with confidence.