For NDIS Participants
Support designed around you
Whether you're new to NDIS or switching providers, we're here to make the process simple and put you in control of your support.
Getting Started
How to access support
Starting with Lapis is straightforward. We've designed our onboarding to be quick, clear, and participant-focused—no confusing paperwork or long waits.
Step 1: Contact Us
Call, email, or complete our contact form. We'll respond within 24 hours.
Step 2: Free Consultation
We discuss your needs, review your NDIS plan together, and answer all your questions. No obligation.
Step 3: Meet Your Worker
Before support starts, you meet your support worker. Don't feel it's the right fit? We'll match you with someone else.
Step 4: Support Begins
Your support starts when you're ready. We check in regularly to make sure everything works for you.
Your Rights
What you can expect from us
As an NDIS participant, you have rights. We take these seriously and build our services around them.
Choice & Control
You decide what support you receive, when, and from whom. We work around your goals, not ours.
Dignity & Respect
Support delivered with respect for your privacy, preferences, and autonomy. Always.
Communication
Clear, honest information in plain language—or your preferred language if English isn't your first.
Safety
All workers are screened, trained, and supervised. Your safety is non-negotiable.
Speak Up
Concerns, complaints, or feedback—we want to hear it. You can raise issues without fear.
Flexibility
Your needs change. Your support should too. We adjust as you grow and your goals evolve.
Common Questions
Participant FAQ
Do I need to have my NDIS plan already?
No. We can help you understand the NDIS and what to expect in your first plan. If you already have a plan, we'll review it together to work out which services fit your goals.
Can I choose my own support worker?
Absolutely. You meet your support worker before they start. If it's not the right fit, we match you with someone else—no questions asked.
What if I'm self-managed?
Perfect. We support self-managed, plan-managed, and NDIA-managed participants. We'll invoice you directly or work with your plan manager—whichever you prefer.
Can I change my support hours?
Yes, as long as it's within your NDIS plan budget. We're flexible and adjust to your changing needs.
What if I have a complaint?
Tell us immediately. We have a formal complaints process that's fair, confidential, and designed to resolve issues quickly. You can also contact the NDIS Commission directly.
Do you support culturally diverse participants?
Yes. We have multilingual support workers and match based on cultural compatibility as well as skills. Let us know your preferences.
Ready to get started?
Let's talk about how we can support you to achieve your goals. Free consultation, no obligation.